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Personal Bible - Support

Last updated: May 13, 2026

Welcome to the Personal Bible support page. We’re here to help you get the most out of your personalized Bible experience.

Quick contact

For privacy questions specifically, see our Privacy Policy.

Common questions

How does Personal Bible work?

Personal Bible inserts your first name into curated Bible verses to make scripture feel personal. The app uses your name (entered during onboarding) and optionally your family member names to personalize promise verses, declarations, and themed verse collections.

The Bible text comes from the King James Version (public domain) plus licensed modern translations including NKJV, NLT, ESV, and AMP for Pro subscribers.

How do I unlock Pro features?

You can subscribe to Pro via Profile > Get Pro. Three tiers are available:

Pro unlocks unlimited verse explanations, the Ask the Word chat feature, premium translations (NKJV/NLT/ESV/AMP), advanced family personalization, the full Poster Designer, and exclusive themed verse collections.

How do I cancel my subscription?

Go to Settings > Apple ID > Subscriptions on your iPhone or iPad. Tap Personal Bible Pro, then “Cancel Subscription.” You’ll keep Pro access until the end of your current billing period.

How do I request a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Personal Bible purchase, and click “Report a Problem.” Apple typically responds within 48 hours.

How do I restore purchases on a new device?

Open Personal Bible, go to Profile > Restore Purchases. Sign in with the same Apple ID you used for the original purchase. Your Pro entitlement will be restored automatically.

My name isn’t showing up correctly in verses

Personal Bible uses conservative regex rules to insert your name where it sounds natural in scripture. If you spot a verse where the personalization reads awkwardly, please email martin@jebnengineering.com with the verse reference (e.g., Psalm 23:1) and we’ll review the rule.

How do I update my family members?

Go to Profile > My Family. You can add, edit, or remove spouse, children, and parent names. The Poster Designer and Promise Verses will use the updated names immediately.

Does Personal Bible work offline?

Yes for the local KJV database and your saved verses. The full Bible reader (with modern translations) and the Ask the Word AI features require an internet connection.

How do I enable notifications for daily verse and prayer time?

Profile > Notifications. Set your preferred prayer time, and we’ll send a personalized verse notification at that time each day. You can also enable daily verse reminders.

Account and data

How do I delete my account?

Open Personal Bible, go to Profile > Settings > Delete Account. Tap “Delete My Account” and confirm. This will:

Subscription billing through Apple is separate. To cancel an active subscription, see “How do I cancel my subscription?” above.

Can I export my data?

Yes. Email martin@jebnengineering.com requesting a data export. Under GDPR (EU/UK), CCPA (California), and equivalent frameworks, we provide a JSON export of all your data within 30 days.

What data does Personal Bible collect?

See our full Privacy Policy for details. In summary: we collect only what’s needed for personalization (your name, family names, saved verses) and anonymous usage analytics. We never sell your data, never use it for advertising, and never share it with third parties beyond named processors (Supabase for storage, PostHog for analytics, and Firebase Crashlytics for crash reporting).

Troubleshooting

The app crashed or froze

Force-quit Personal Bible (swipe up on the app card from the App Switcher) and reopen. If it persists, restart your device. If still failing, please email martin@jebnengineering.com with your device model, iOS version, and what you were doing when it crashed.

My Pro features won’t unlock after purchase

I’m seeing the wrong language

Personal Bible follows your iOS system language. Change in Settings > General > Language & Region.

The verse personalization seems wrong

Personalization rules are conservative by design. If you spot a verse that reads awkwardly with your name inserted, email us with the verse reference and we’ll review the rule in the next app update.

Subscription and pricing details

Pro Monthly ($2.99/month)

Pro Annual ($24.99/year)

Pro Lifetime ($59.99 one-time)

Apple Store guidelines compliance

Still need help?

Email martin@jebnengineering.com with:

  1. Your device model and iOS version
  2. App version (Profile > About)
  3. A description of what’s happening
  4. Screenshots if relevant

We respond within 7 business days for general questions, and within 48 hours for billing or account access issues.


Personal Bible is a personalized Bible app built with reverence by a small independent developer. Inspired by Isaiah 43:1 - “I have called thee by thy name; thou art mine.”